Western Mass Wrangle

We work hard to ensure that everyone has a positive hotel experience, and to facilitate solid communication between teams and hotels. In an effort to offer flexibility for teams unable to meet the required minimums, please reach out for waivers prior to hotel placements.

1. All reservations, modifications, and cancellations MUST be done online in your EventConnect account to be valid. Do NOT contact the Hotel directly to reserve, change, or cancel your reservation.
2. No Reward Point redemptions, discounts, coupons, or third-party rates will pertain to tournament guests.
3. It is the hotel's discretion if they are able to offer group rates before and/or after the tournament dates.
4. All hotels will work to keep your team as close together as possible; however, special requests and rooming list changes may cause your block to separate.
5. Listed check-in times are between 3:00pm-4:00pm.
6. A credit card imprint to cover incidental charges incurred throughout the weekend is required by a representative of each room at time of check-in (i.e. phone calls, room service, movies, etc.).
7. Individual cancellations will be accepted by the hotels until the listed timeframe prior to arrival. Please reference your specific cancellation policy on your reservation receipt. Cancellations made within the timeframe will be charged room & tax.
8. Early departures will be charged for the full reservation's room and tax expected.
9. If a team cancels more than 50% of their entire requested room block within one (1) week of the tournament start date, they will be subject to charges for one night per room plus tax, for their entire block of rooms originally listed on the rooming list.
10. Children must be accompanied in the hotel at all times, including all common areas, swimming pools, and fitness centers.
11. All children under the age of 15 must be in a guest room before 10:00 pm.
12. Hockey sticks of any kind (ice hockey, shinny hockey, etc.) are not allowed in the hotels.
13. Running in the hotel, including hallways and common areas, will not be permitted.
14. Parents and/or the team's representative will be held responsible to compensate the hotel for any loss, in the event of any damage to hotel property.
15. In the event of physical damage, the individual will be billed for the actual cost of the repairs and/or replacement of the damaged items and the related costs.
16. ZERO TOLERANCE POLICY:  If a team is found to have violated hotel policies on the following, we will take swift action in removing teams and individuals, not only from the hotel, but also the tournament.  In this case, registration fees will not be refunded:
    1. Outside alcohol consumption on property
    2. Unsupervised/unattended children & players
    3. Disturbance to other hotel guests
    4. Disrespectful behavior towards hotel staff
    5. Damage to hotel property

By registering for a Klevr event, you have agreed to all hotel rules and policies for your entire team. The team contact is responsible for providing copies of or discussing tournament hotel rules and procedures provided by Klevr with all members of your group.